alpine-lagoon

Information We Collect

When you request an appointment or contact us, we collect the following information:

• Your name and contact details (email address)
• Information about your pet (name, breed, age, special requirements)
• Service preferences and appointment details
• Any additional information you provide in correspondence

We also collect technical information through cookies and similar technologies when you visit our website, including IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Process and confirm your appointment requests
• Provide the grooming services you have selected
• Communicate with you about your appointments and our services
• Maintain records of services provided to your pet
• Improve our website and service offerings
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Performance of contract: to fulfill our service obligations to you
• Legitimate interests: to improve our services and communicate with clients
• Legal compliance: to maintain records as required by law
• Consent: where you have specifically agreed to certain processing activities

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Client records are typically maintained for a period of three years following the last service provided.

You may request deletion of your data at any time, subject to our legal obligations to retain certain information.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our website or business (subject to confidentiality agreements)
• When required by law or to protect our legal rights
• With veterinary professionals if you provide consent or in emergency situations affecting your pet's health

Your Rights

Under data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing activities
• Withdraw consent where we rely on it
• Receive your data in a portable format
• Lodge a complaint with the Information Commissioner's Office

To exercise any of these rights, please contact us at [email protected].

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through our cookie banner or your browser settings. For detailed information about our cookie usage, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

alpine-lagoon
127 Harborne Park Road
Birmingham B17 0BH
United Kingdom
Email: [email protected]